TEST ITIL-DSV DUMP, LATEST ITIL-DSV TRAINING

Test ITIL-DSV Dump, Latest ITIL-DSV Training

Test ITIL-DSV Dump, Latest ITIL-DSV Training

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ITIL ITIL-DSV Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.
Topic 2
  • Service Level Management: This module equips IT service managers and service level managers with the skills to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements.
Topic 3
  • Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.
Topic 4
  • Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.

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ITIL Test ITIL-DSV Dump Are Leading Materials & ITIL-DSV: ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q44-Q49):

NEW QUESTION # 44
Different types of service relationships require different approaches to assessing mutual readiness. Which of the following statements is CORRECT?

  • A. Readiness to change is crucial for a basic relationship
  • B. Readiness to collaborate is crucial for a partnership relationship
  • C. Readiness to collaborate is crucial for a basic relationship
  • D. Assessment of capability, maturity and past performance is crucial for a partnership relationship

Answer: D

Explanation:
The correct statement is "Assessment of capability, maturity, and past performance is crucial for a partnership relationship." ITIL 4 highlights that in partnership relationships, it is important to assess not just readiness but also the capabilities, maturity, and past performance of both parties. This ensures that the partnership can achieve its objectives and that both parties are aligned in terms of skills and expectations.


NEW QUESTION # 45
Which of the following is an advantage of a user community?

  • A. A user community does not require any interference from the service provider.
  • B. Demand for user support decreases from the service provider.
  • C. Peer support will reduce the risk of privacy violations.
  • D. Super users are always available to help out users.

Answer: B

Explanation:
In the context of ITIL 4 and the "Drive Stakeholder Value" module, the concept of a user community is directly linked to the idea of peer support and self-service. User communities enable users to assist one another, which can effectively reduce the direct demand for support from the service provider. This aligns with the ITIL 4 guiding principle of "Collaborate and Promote Visibility," where engaging users through communities can lead to more efficient support processes and reduce the overall workload on the service provider.
* Option A (Incorrect):While super users might be available to help out, this isn't the core advantage of a user community in an ITIL 4 context. The key benefit lies in reducing the support demand on the provider, not merely the presence of super users.
* Option B (Incorrect):Peer support might help with issues resolution but does not inherently reduce the risk of privacy violations. Privacy concerns are managed through governance and security measures, not primarily through peer support.
* Option C (Correct):This is the correct answer. A well-functioning user community encourages users to help each other, which can significantly reduce the number of support requests that reach the service provider. This is in line with the ITIL 4 emphasis on leveraging community engagement to improve service efficiency.
* Option D (Incorrect):A user community still requires some level of management or facilitation from the service provider to ensure it is effective and aligns with organizational goals.
The reduction of demand on the service provider is a significant advantage, as it allows the provider to focus on more complex issues or service improvements rather than handling routine queries that the community can resolve.


NEW QUESTION # 46
The IT Manager of an organization is drafting the business case to move to the public cloud. The IT Manager seeks your advice to understand the approach that can be considered. What is the best approach that you will suggest?

  • A. Put continual improvement at the center of this initiative and use all the ITIL guiding principles.
  • B. Map out the SWOT analysis and perform a risk analysis to understand which services are ready to be migrated to the public cloud.
  • C. Organize an onboarding workshop with all stakeholders early in the process, this will increase the customer's engagement.
  • D. Draw up a customer journey map of all different types of customers to understand the value the service brings.

Answer: A

Explanation:
When drafting a business case to move to the public cloud, using ITIL's guiding principles, with a focus on continual improvement, is the most comprehensive approach. ITIL's guiding principles provide a holistic approach to managing services, ensuring that decisions are made with a view to ongoing value delivery, risk management, and alignment with business objectives.
* Option A (Correct):This is the correct answer. Continual improvement ensures that the cloud migration will be assessed and refined over time, leading to better outcomes. Using all the ITIL guiding principles will help address various aspects of the migration, such as risk, value creation, and stakeholder engagement.
* Option B (Incorrect):A customer journey map is useful for understanding the customer experience but is more limited in scope compared to a continual improvement approach using all guiding principles.
* Option C (Incorrect):An onboarding workshop is a good practice for engagement, but it should be part of a broader strategy rather than the sole focus.
* Option D (Incorrect):SWOT and risk analysis are important, but they are only part of the broader continual improvement and guiding principles approach.


NEW QUESTION # 47
An organization has a culture that encourages people to hide their mistakes. This reduces opportunities to improve in many different areas.
Which practice would MOST help to improve this situation and how?

  • A. Relationship management, by developing and communicating values and principles
  • B. Service level management, by including discussions of transparency in customer meetings
  • C. Supplier management, by encouraging more open communication with suppliers
  • D. Service desk, by sharing more internal IT information with users

Answer: A

Explanation:
The practice that would most help improve a situation where an organization's culture encourages hiding mistakes is "Relationship management, by developing and communicating values and principles." ITIL 4 highlights the role of relationship management in fostering a culture of transparency and trust. By promoting open communication and ethical behavior, relationship management can address cultural issues that hinder improvement and innovation.


NEW QUESTION # 48
Which marketing technique helps to understand the needs of consumers by tracking their behavior?

  • A. Profiling
  • B. Brochures
  • C. Value propositions
  • D. Market segmentation

Answer: A

Explanation:
The marketing technique that helps understand the needs of consumers by tracking their behavior is
"Profiling." ITIL 4 discusses profiling as a method to gain insights into consumer behaviors, preferences, and needs. This technique involves gathering data on consumer interactions and using it to tailor services and marketing efforts to better meet consumer demands.


NEW QUESTION # 49
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